Returns & Refunds

We want every order to arrive fresh, accurate, and ready to enjoy. If something is wrong with your order, contact customer support as soon as possible with the order number, item name, and clear photos where relevant.

Items We Can Review

Support can review orders where an item is missing, incorrect, damaged on arrival, or not in the expected condition when delivered.

• Fresh produce that arrives visibly damaged or unusable.
• Chilled, frozen, or ready-to-eat products with a clear issue at handover.
• A product that does not match the item shown in the confirmed order.
• A paid item that was omitted from the delivered order.

Fresh, Chilled, And Prepared Food

Because grocery products can be temperature-sensitive and perishable, fresh food, chilled items, frozen goods, bakery products, and ready meals generally cannot be returned after delivery unless there is a clear issue with the item when it arrives.

Items That May Not Be Eligible

• Products opened, consumed, used, or stored after delivery.
• Items damaged after they were received.
• Products affected by incorrect delivery details supplied at checkout.
• Promotional gifts, free items, or bonus quantities unless the paid item itself has an issue.
• Change-of-mind returns for perishable grocery items.

Refunds And Replacements

• Approved refunds are normally returned to the original payment method or another method agreed by customer support.
• Replacement depends on stock availability, delivery area, and product condition.
• If a promotion or free gift was affected, support may adjust the refund or replacement to match the final paid order.
• Refund timing can vary depending on the payment provider and bank processing time.